Last updated: October 18, 2026
Our promise
We want you to love your SereneHaven purchase. If something isn't right, we will make it right.
30-day returns
You may request a return or refund within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, with all accessories included.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, email us within 14 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund at no cost to you.
How to start a return
- Email zarr4.r@gmail.com with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the correct return address.
- Please do not send items back before you receive instructions, as returns sent to the wrong address cannot be processed.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.
Non-returnable items
- Items that have been used, worn or altered (except where defective)
- Jewelry that has been worn or resized
- Gift cards
Return shipping
Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility and are non-refundable.
Order cancellations
Orders can be cancelled before they are shipped. Contact us as soon as possible at zarr4.r@gmail.com.